Comments on: Sixt Car Hire in Paris Sucks

By: Richard Palumbo

Richard Palumbo — Thu, 25 Mar 2010 01:38:00 +0000

Sixt Sucks

The company and cars suck. I will never rent from them again. I will spread the word.

By: Jennie

Jennie — Sun, 21 Mar 2010 11:10:10 +0000

I turned on HotSpot Shield and now I can access your blog while at home.

By: Andrea

Andrea — Wed, 17 Mar 2010 18:51:50 +0000

Just to update, Gary has sorted everything out. He has arranged for the difference of the rental to be refunded asap and has included an extra refund of 1 days rental as well.

He also confirmed that the terms of the original booking will be met so there’s no excess.

Plus he apoligised numerous times so what can I say, Sixt doesn’t suck, just the Frenchies suck

By: Andrea

Andrea — Tue, 16 Mar 2010 21:33:10 +0000

I thought it was going to be challenging driving in these countries. In particular I was worried about not understanding the language but everything has gone smoothly. It’s just like driving around France or anywhere else.

I definitely recommend driving here if you can, you get to see a lot more I think.

Who knows why you can’t access my blog. My hosting sucks so that could have something to do with it.

By: Jennie

Jennie — Tue, 16 Mar 2010 15:49:52 +0000

That’s good to know about Eastern Europe. I would love to drive through the Czech Republic, Slovakia, Hungary and Slovenia but I don’t know where to rent a car that will allow me to do it (and I don’t have anyone who’s adventurous enough to do it with me.) I’ve never rented from Sixt and I probably never will because their awful, sexist ads about women drivers last year made me so mad. I hope you get your money back!

(I still can’t access your blog from home. I always get a server down message. I can access it at work though. so bizarre.)

By: Leesa

Leesa — Tue, 16 Mar 2010 13:06:12 +0000

WOW!! I’m certainly IMPRESSED that Mr. Couglan contacted you personally on your blog and gave an explanation and offered to help out.. What OUTSTANDING customer service.. I retract my statement of “Sixt Sucks” and just say that the woman at the car rental agency didn’t know how to explain it correctly to you … or that their policy has some holes in it.. What if you didn’t have the “extra” money on hand and actually needed that money for your travels.. You’d be screwed!!! I know I would have been and I probably would have had to cancel the car and take an expensive flight to my destination!!!
Let me know how things turn out and I hope that everything goes smoothly… Let me know if you need me to go with you to return the car… I can at least translate for you …. and try to help out..
Maybe if this Mr. Couglan is somewhere in the Paris area, you can go see him personally. : )
Take care and have a great trip!
Miss ya!

By: Andrea

Andrea — Mon, 15 Mar 2010 17:18:04 +0000

Hi Gary,

Yes, it was through the Holiday Cars website and I tried to explain that to the manager at Sixt in Paris but he seemed to think I had misunderstood the terms because it is in French but that wasn’t the case.

I will email you with the details.

By: Gary Coughlan

Gary Coughlan — Mon, 15 Mar 2010 10:51:18 +0000

Hi Andrea,

I am the Customer Services Manager for Sixt U.K

I can certainly understand your annoyance with the additional cost of the excess that you have had to pay for your vehicle.

I suspect that your initial booking was through our Holiday Cars website which has a “Carefree Guarantee” Unfortunately, as the terms of the booking could not be met an alternative booking was made at the branch which would have reflected our normal terms and conditions and insurance excess charges.

I do empathise with you over the additional cost and would be more than happy to look into this situation for you in more depth and to further investigate why the original booked vehicle could not be supplied to you. Perhaps, you would like to forward some details to me on my personal e-mail address. gary.coughlan@sixt.com and I will do all I can to help.

Best Regards
Gary Coughlan

By: Andrea

Andrea — Sun, 14 Mar 2010 07:49:06 +0000

Lol, you’re funny You should call that woman!

I paid the total amount of 1 month rental in advance which was 1700 euros but that was for the car I didn’t get. If I had booked the Renault Scenic it would have cost much less so they need to refund me the difference which they won’t do until I return the car.

I might have to take you with me when I return the car because I have my doubts as to whether or not they are going to refund me the extra I paid. You can bully her into giving it to me I’m hopeless in these kinds of situations and just want to cry!

By: Leesa

Leesa — Sat, 13 Mar 2010 23:04:55 +0000

So, they took a 700 euro access the amount from you… ??? And after that they charged another 1000 euros?? WTF? Man! That shows that the customer is at their total mercy.. though they have none!!!